Delivery Information
WHAT ARE THE DELIVERY TIMES?
Our items are typically sent to arrive the next working day (if ordered before 3pm) , We deliver Monday-Friday to avoid extended times in the courier network. We can adjust delivery if required, just pop a message in the order notes at checkout and we can accommodate. Grow kits are Shipped Via DPD Tracked service as standard. Saturday Postage options are available if selected at checkout. Non Mainland Uk will be delivered via Royal Mail.
WHERE DO YOU SHIP TO?
We ship nearly anywhere within the United Kingdom. However there will be a surcharge on the below postcodes. Unfortunately we only supply the United Kingdom.
Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH15-26, PH30-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PA80, PH42-44, ZE1-3
Isle of wight, Isle of Man, Scilly Isle, Northern Ireland
When checking out with the above postcodes, please select the rate for your location.
WHAT ARE THE POSTAGE COSTS?
Mainland DPD Shipping within the UK is £3.95 for the first kit ( or bundle) , and each additional kit is +£2.50 or less, dependent on the products. The Twin pack / bundle options also allow you to save on postage. Dried Items are typically shipped with royal mail with cheaper pricing.
Surcharged rates ( affected postcodes mentioned above) are calculated at the checkout. We offer Royal Mail postage to service such areas to help keep costs down.
All our kits make perfect gifts, each kit can be sent directly to the recipient, with a personalised gift card. When checking out please let us know the required date / birthday etc. When checking out, see guide
Any kit starting with "Ready Growing" it is important to receive, within a few days prior to the required date to ensure it arrives at the correct stage, avoid gift wrapping to the last minute to avoid any suffocation to the kits. and once removed out of the postal box, keep within the fridge / cool as possible.
With Oyster kits, place sheets of loose paper towel over the growing holes to protect the compost.
Delivery schedule agreement and disclaimer.
Whilst we will endeavour to deliver orders on the requested date and schedule, we cannot guarantee this with 100% certainty due to potential issues which may arise which are out of our control.
Items requested to be left "safe" are left at the liability of the recipient.
If a successful delivery attempt is not possible, the parcel may be delivered to a nearby pickup shop instead.
We use automated labelling software, so if the postal address provided is missing / incorrect we are not liable for the costs of relabelling / amending the address. Please note DPD charge us to amend addresses once shipped and we will not be liable for this cost