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Mushroom growing kit orders will typically arrive the next working day if ordered before 3:00 PM

Product Support Contact and Support Articles.

SUPPORT

Please note, for growing tips and queries, please attach a photo showing the relevant growing area / top soil. as we want to ensure accurate advice, we can not do this from text description alone, Thank You. Please fill out as many fields as applicable to your query.

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Please Upload clear photos which are not too zoomed in. Oyster Kits, please ensure compost is visible through holes.

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General Questions

  • WHERE IS BEST TO PUT MY KIT?

    Locate the kits anywhere indoors, OUT of direct sunlight, avoiding radiators and heat sources. Please note as these kits are all designed to be grown in the home.

    Avoid locations listed below

    • Greenhouses / Garden Sheds
    • Airing Cupboards
    • Conservatories
    • Windowsills
    • Small Cupboards

  • WHAT DO I NEED TO GROW THE KITS?

    All of our kits come supplied with full instructions, all you will need is to spray the kits with regular water.

  • ​HOW BIG ARE THE KITS?

    Product Dimensions 

    The Chestnut / Whites and all the Oyster Kits are in cardboard boxes sized below.

    • 7in x 7in x 7in (17.5cm x 17.5cm x 17.5cm)

    The Shiitake Kits are as sized below.

    • 8in x 8in x 8in approx (20.3cm x 20.3cm x 20.3cm)

  • ​WHAT ARE THE DELIVERY TIMES?

    Our items are typically sent to arrive the next day, We deliver Monday-Friday to avoid extended times in the courier network. We can adjust delivery if required, just pop a message in the order notes and we can accommodate. Grow kits are Shipped Via DPD Tracked service as standard. Saturday Postage options are available if selected at checkout. Non Mainland Uk will be delivered via Royal Mail. Delivery Guide

    Please note, if part of your order contains a pre order product, all items will follow the pre order delivery schedule.

  • WHERE DO YOU SHIP TO?

    We ship nearly anywhere within the United Kingdom. However there will be a surcharge on the below postcodes. Unfortunately we only supply the United Kingdom.

    Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH15-26, PH30-41, PH49-50

    Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PA80, PH42-44, ZE1-3

    Isle of wight, Isle of Man, Scilly Isle, Northern Ireland

    When checking out with the above postcodes, please select the rate for your location.

  • WHAT ARE THE POSTAGE COSTS?

    Mainland DPD Shipping within the UK is £3.95 for the first kit ( or bundle) , and each additional kit is +£2.50 or less, dependent on the products. The Twin pack / bundle options also allow you to save on postage. Dried Items are typically shipped with royal mail with cheaper pricing.

    Surcharged rates ( affected postcodes mentioned above) are calculated at the checkout. We offer Royal Mail postage to service such areas to help keep costs down.


  • BUYING AS A GIFT?

    All our kits make perfect gifts, each kit can be sent directly to the recipient, with a personalised gift card.  When checking out please let us know the required date  / birthday etc. When checking out, Click here for guide

    Any kit starting with "Ready Growing" it is important to receive, within a few days prior to the required date to ensure it arrives at the correct stage, avoid gift wrapping to the last minute to avoid any suffocation to the kits. and once removed out of the postal box, keep within the fridge / cool as possible.

    With Oyster kits, place sheets of loose paper towel over the growing holes to protect the compost.

  • HOW CAN I ORDER?

    You can place the order online via our Webstore Here, unfortunately we cannot take orders over the phone.

  • Storing the kits

White/Chestnut Mushroom Kits

  • WHAT IS INCLUDED WITHIN THE KITS?

    Each kit contains contains pre spawned mushroom compost and a sealed bag of topsoil and full, double sided instructions.

  • WHERE SHOULD I GROW MY KIT?

    Locate the kits anywhere within the home, OUT of direct sunlight, avoiding radiators and heat sources.

    Locate grow kit within a temperature range of  14-21 °C.

    With 17-18 °C being optimum for steady growth.

    Please note as these kits are all designed to be grown in the home.

    Avoid locations listed below

    • Greenhouses / Garden Sheds
    • Airing Cupboards
    •.Conservatories
    • Windowsills
    • Small Cupboards

  • SETTING UP THE KIT

    After you have re hydrated and applied the top soil loosely onto the compost. It is important to keep an eye on your kit and once the white mycelium (completely normal and is not mould) is just showing through, the lid MUST be then removed for the rest of the process, do NOT leave it on or the mushrooms cannot grow.

  • WHAT IS THE WHITENESS GROWING ON MY KIT?

    This is just mushroom mycelium, this appears as a grey / white mould and is quite normal. It is the growth that eventually feeds the mushrooms as they grow. DO NOT let the mcyelium cover the whole surface before taking away the lid. Click for Guide

  • ONCE GROWING, WHEN SHOULD I REMOVE THE LOOSE LID?

    The top lid should loosely rest on top of the side flaps for 8 days. You will NOT need to water the kit during this time, then remove the lid for the rest of the process.

    If overgrown, this page can help rectify this

  • WATERING GUIDELINES​

    It is essential to keep the top inch of the kit moist, the top soil should remain dark black in color. Typically spraying twice daily, it is important to do this evenly, the harder to reach corners also need to be kept moist. Light brown patches / speckles on the topsoil would indicate it is getting too dry.

    If unsure, this page will be relevant

  • HOW TO PICK

    Whilst supporting surrounding mushrooms, hold the mushroom gently at the top and gently twist and pull to remove the whole mushroom, including the root. Cut cleanly at the stem and discard the root.

  • WHEN TO PICK

    You can pick the mushrooms at the size you want them. To grow bigger, flat mushrooms you will have to create space for them to grow into by removing the smaller, surrounding mushrooms.

  • Fungus Gnats?

Oyster Mushroom Kits

  • WHAT IS INCLUDED WITHIN THE KITS?

    Each kit contains contains fresh pre spawned mushroom compost and full, double sided instructions.

  • WHERE SHOULD I GROW MY KIT?

    Locate the kits anywhere within the home, OUT of direct sunlight, avoiding radiators and heat sources.

    Locate grow kit within a temperature range of  14-21 °C.

    With 18-19 °C being optimum for steady growth.

    Please note as these kits are all designed to be grown within the home.

    Avoid locations listed below

    • Greenhouses / Garden Sheds
    • Airing Cupboards
    • Conservatories
    • Windowsills
    • Small Cupboards

  • MY HOLES ARE READY CUT, IS THIS NORMAL?

    As this is a ready growing kit, your kits should already have their growing holes cut with an "X" Please check this and if necessary, without any issues, you will be able to add your own "X" into the black plastic.

  • SHOULD I EXPOSE THE COMPOST THROUGH THE HOLES?

    No, in order for the mushrooms to colonize the compost needs to be protected from the elements, please ensure the "X" is folded over and protecting the compost rather than having it open.

  • MY OYSTER MUSHROOMS HAVE ONLY GROWN OUT OF TWO HOLES?

    Your Oyster Mushrooms, by nature can grow out of the holes at different times. Often one or two holes will start growing before the third. Keep spraying all holes. 

    This page can help rectify this.

  • WATERING GUIDELINES

    Spray into each hole with regular water with a spray bottle, 2-3 times per day. Keep spraying the growths and as they develop, also the mushrooms at the same frequency above.

  • HOW / WHEN TO PICK

    Pick by slicing the whole clump, as close to the box as possible. Pick the mushrooms once fully developed but do not let to over grow and flatten out.

  • WHAT IS THE WHITENESS DROPPING FROM THE MUSHROOMS ONTO THE BOX?​

    If you see white "dust" coming from the mushrooms, it means they’re dropping their spores. This means you’ve left them slightly too long before harvesting, worry not, they are still good to eat, but should be picked urgently.

  • COOKING TIPS

    Three favorite uses for your oyster mushrooms are omelets, risottos and stir fries. Use alone, or mix with other mushroom varieties. Enjoy!

Shiitake Mushroom Kits

  • WHAT IS INCLUDED WITHIN THE KITS?

    Each kit contains contains Organic pre spawned mushroom compost "Log", a humidity bag to place the kit in and full  instructions.

  • WHERE SHOULD I GROW MY KIT?

    Locate the kits anywhere within the home, OUT of direct sunlight, avoiding radiators and heat sources.

    Locate grow kit within a temperature range of  12-20 °C.

    With 17-19 °C being optimum for steady growth.

    Please note as these kits are all designed to be grown within the home.

    Avoid locations listed below

    • Greenhouses / Garden Sheds
    • Airing Cupboards
    • Conservatories
    • Windowsills
    • Small Cupboards

  • DO I HAVE TO START THE KIT IMMEDIATELY?

    Yes, this Shiitake Log is a "Ready growing" variety of kit, so it will need looking after immediately, being removed out of the postal box upon delivery.

    The longest you could go without starting the growing process, would be one week. ONLY if you can keep the Log in its wrapper, then place it in the fridge to slow down its growth. This being said it is always best to start the kits as soon as possible.

  • DO I REMOVE THE PLASTIC BAG?

    The bag the block comes in should be removed, then placed into the humidity bag.

  • HOW DO I POSITION THE HUMIDITY BAG?

    The Shiitake "Log" should be placed within the center of the bottom of the included humidity bag, to the height of the kit. An opening should be left at the top, the same width of the width of the kit. DO NOT put the bag over the top of the kit as this will suffocate it.

  • WATERING GUIDELINES

    You should spray into the inside of the humidity bag to ensure high humidity around the block, typically twice daily. The hydration comes from within the block, you are just providing a humid environment for it to fruit. If there is water pooling at the bottom of the bag, please empty this and dial down the water if necessary.

  • HOW / WHEN TO PICK

    It is important to pick the mushrooms on time for maximum flavour, it is best to pick them just as the caps start turning up. To harvest fold the bag down, cutting each mushroom as close to the block as possible.

    It is best to crop the entire block in one go, to prepare for the next crop.

  • HOW DO I GET A SECOND CROP?

    After the first crop has been harvested, there is a possibility for a second crop to develop. If you’re feeling extra confident, clean the block of any debris, ensuring stems are cut off close to the black and immerse it under water for between 15-30 minutes. Place the block back in the bag and start the process again. You should see a second crop start to develop, but if not, don’t be disheartened. The majority of the crop comes in the first picking.

  • COOKING TIPS

    Shiitakes enjoy gourmet status in the culinary world. Sliced and sautéed with butter and parsley, they release a tantalizing flavour unknown to other foods. Very low in calories and high in nutrients and vitamins. Fresh and dried Shiitake Mushrooms have many uses, served in Miso soup and used in Japanese and Chinese cookery. Enjoy!

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